Privacy Policy

Effective Date: January 1, 2025

Royal Reef Media (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.royalreefmedia.com (the “Website”) or use our services.

By accessing or using our Website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Website.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Business name
• Service inquiries
• Payment information
• Any other information you choose to provide

This information is typically collected through contact forms, onboarding forms, consultation bookings, newsletter sign ups, payment portals, or direct communications.

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring and exit URLs
• Time spent on pages
• Clickstream and interaction data

We may use cookies, pixels, analytics tools, and advertising technologies including Google Analytics, Meta Pixel, and other tracking tools to collect this information.

2. How We Use Your Information

We use your information for legitimate business purposes including:

2.1 Service Delivery

• Responding to inquiries
• Providing requested services
• Delivering SEO, Local SEO, LLM SEO, website, and marketing services
• Communicating project updates
• Processing payments

2.2 Marketing and Communications

With your consent, we may:

• Send promotional emails
• Share service updates
• Deliver marketing insights
• Provide industry content

You may unsubscribe at any time using the link in our emails.

2.3 Analytics and Optimization

• Improve Website performance
• Understand user behavior
• Optimize ad campaigns
• Enhance user experience

3. Sharing of Information

We do not sell your personal information.

3.1 Service Providers

We may share information with trusted third party vendors who assist with:

• Website hosting
• CRM systems
• Analytics
• Payment processing
• Email and SMS communications
• Advertising services

These providers are only permitted to use your information to perform services on our behalf.

3.2 Legal Compliance

We may disclose information if required to:

• Comply with legal obligations
• Respond to subpoenas or court orders
• Protect our legal rights
• Prevent fraud or abuse

3.3 Business Transfers

If Royal Reef Media is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

4. SMS Communications and Opt In Policy

If you provide your phone number through our Website, forms, onboarding process, booking calendar, or other communication channels, you may opt in to receive SMS messages from Royal Reef Media.

4.1 Types of SMS Messages

If you opt in, you may receive:

• Appointment confirmations
• Service updates
• Account notifications
• Follow up communications
• Promotional or marketing messages

Message frequency may vary.

4.2 Consent to Receive SMS

By providing your phone number and opting in, you expressly consent to receive text messages from Royal Reef Media at the number provided, including messages sent using automated technology.

Consent is not a condition of purchase.

4.3 Opt Out Instructions

You may opt out of SMS communications at any time by replying:

STOP to unsubscribe
HELP for assistance

You may also contact us at hello@royalreefmedia.com to request removal.

4.4 Message and Data Rates

Standard message and data rates may apply according to your mobile carrier’s terms.

5. Cookies and Tracking Technologies

We use cookies, pixels, and third party tracking tools to improve functionality and advertising performance.

You may control cookies through your browser settings. Disabling cookies may affect certain Website features.

6. Data Retention

We retain personal information only as long as necessary for business, legal, or contractual purposes. When no longer required, information is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion
• Restrict or object to processing
• Opt out of marketing communications
• Request data portability

To exercise your rights, contact hello@royalreefmedia.com.

California Residents (CCPA)

If you are a California resident, you may have the right to:

• Know what personal information we collect
• Request deletion of your information
• Opt out of data selling or sharing

We do not sell personal information.

EU and EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you may have the right to:

• Access your data
• Request erasure
• Restrict processing
• Object to processing
• Lodge a complaint with your local data protection authority

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.

9. Third Party Websites

Our Website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before submitting information.

10. Children’s Privacy

Our Website and services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated Effective Date. Continued use of the Website constitutes acceptance of any changes.

12. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Royal Reef Media
Email: hello@royalreefmedia.com
Website: www.royalreefmedia.com