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Royal Reef Media Terms and Conditions
Last Updated: August 4, 2026
These Terms of Service (“Terms”) govern services provided by Royal Reef Media LLC (“Royal Reef Media,” “Agency,” “we,” “us,” or “our”) to the individual or business purchasing services (“Client,” “you,” or “your”).
By checking the acceptance box at checkout, submitting payment, or authorizing Royal Reef Media to begin work, you agree to these Terms.
1. Engagement
By engaging Royal Reef Media, you agree to these Terms.
These Terms apply to all services unless a separate written agreement signed by both parties states otherwise.
If you accept these Terms on behalf of a business or organization, you confirm that you have authority to bind that organization.
2. Services
Royal Reef Media provides digital marketing services including, but not limited to:
Search engine optimization
Local SEO
Google Business Profile optimization and management
Google Maps optimization
Website and content optimization
AI search visibility services
Citation and directory management
Marketing consulting
Reporting and analytics
Related digital marketing services
The specific scope of services will be described on the applicable checkout page, proposal, invoice, email, written communication, or other scope provided by Royal Reef Media.
Services outside the agreed scope may require additional fees.
3. Fees and Billing
Unless otherwise agreed in writing, services are billed monthly in advance on a month-to-month basis.
By purchasing a recurring service, you authorize Royal Reef Media and its payment processor to automatically charge the payment method provided for the amount and billing frequency disclosed at checkout.
Recurring charges will continue until the service is canceled in accordance with Section 6.
You are responsible for maintaining a valid payment method.
Failed or overdue payments may result in suspension of services until the account is brought current.
Applicable taxes may be added where required by law.
4. Third-Party Costs
Third-party expenses are separate from Royal Reef Media’s service fees unless specifically stated otherwise.
These may include advertising spend, hosting, domains, software subscriptions, CRM fees, premium plugins, directory fees, tracking tools, or other outside services.
The Client is responsible for approved third-party costs.
Royal Reef Media is not responsible for pricing changes, outages, suspensions, restrictions, policy changes, or decisions made by third-party providers including Google, Meta, hosting companies, software providers, directories, or other platforms.
5. Refunds
Fees for services already provided or work already performed are non-refundable unless otherwise required by law.
Royal Reef Media does not provide refunds for change of mind, failure to use the services, client delays, business closure, dissatisfaction where agreed services have been performed, or partially used billing periods.
Cancellation prevents future renewal charges but does not result in a prorated refund for the current billing period.
6. Cancellation
Services are month-to-month unless otherwise agreed in writing.
You may cancel at any time before your next billing date by providing Royal Reef Media with written notice.
Once cancellation is received, the service will not renew for another billing period.
No additional monthly service fee will be charged after the current paid billing period ends.
Any outstanding amounts incurred before cancellation remain due.
7. Client Responsibilities
The Client must provide all access, accounts, credentials, information, files, approvals, and permissions reasonably required for Royal Reef Media to perform the agreed services.
Client delays, failure to provide access, lack of communication, or delayed approvals may impact timelines or performance and do not automatically pause billing.
The Client is responsible for ensuring that all information, claims, materials, products, and services provided to Royal Reef Media comply with applicable laws, regulations, and industry requirements.
8. Performance and Results
Royal Reef Media will use commercially reasonable efforts and professional judgment when providing services.
However, Royal Reef Media does not guarantee specific results, including:
Search engine rankings
Google Maps rankings
Website traffic
Leads
Phone calls
Appointments
Customers or patients
Revenue
Return on investment
AI search visibility
Business growth
Marketing performance is affected by factors outside Royal Reef Media’s control.
Past results, case studies, projections, or results achieved for other clients do not guarantee future performance.
9. Third-Party Platforms and External Factors
Royal Reef Media does not control Google, search engines, AI platforms, directories, websites, software companies, or other third-party platforms.
Royal Reef Media is not responsible for changes or losses caused by:
Search engine algorithm updates
Ranking changes
Google Business Profile suspensions or restrictions
AI platform changes
Platform policy changes
Competitor activity
Market conditions
Website outages
Hosting, DNS, or domain issues
Tracking errors
Software failures
Third-party account actions
10. Intellectual Property
Royal Reef Media retains ownership of its pre-existing systems, processes, templates, methodologies, strategies, frameworks, software, tools, workflows, and other proprietary materials.
Upon full payment, the Client may use final deliverables created specifically for the Client as part of the purchased services.
This does not transfer ownership of Royal Reef Media’s underlying systems, templates, processes, methodologies, or other pre-existing intellectual property.
Third-party materials remain subject to the applicable third party’s licensing terms.
11. Client Materials
The Client retains ownership of materials it provides to Royal Reef Media, including logos, trademarks, content, photographs, and business information.
The Client grants Royal Reef Media permission to use and modify those materials as reasonably necessary to perform the services.
The Client confirms that it has the legal right to provide those materials for use.
12. Confidentiality
Both parties agree to use reasonable care to protect confidential business information received from the other party.
Royal Reef Media will not intentionally disclose confidential Client information except where necessary to provide the services, where authorized by the Client, or where required by law.
13. Portfolio and Case Studies
Unless the Client requests otherwise in writing, Royal Reef Media may identify the Client as a customer and use the Client’s publicly available name, logo, website, and publicly observable marketing results in portfolios, proposals, case studies, presentations, and marketing materials.
Royal Reef Media will not knowingly disclose private customer or patient information, account credentials, private financial information, or other sensitive non-public information for marketing purposes.
The Client may request in writing that Royal Reef Media discontinue future use of the Client’s name or logo.
14. Healthcare and Sensitive Information
Unless separately agreed in writing, Clients should not provide Royal Reef Media with patient medical records, protected health information, or other sensitive information subject to HIPAA or similar privacy requirements.
Royal Reef Media’s standard marketing services are not intended to require access to patient medical information.
15. Indemnification
To the extent permitted by law, the Client agrees to indemnify and hold harmless Royal Reef Media LLC, its owners, employees, contractors, and representatives from third-party claims, liabilities, damages, losses, or reasonable costs arising from:
Materials supplied by the Client
The Client’s products or services
False, misleading, or unlawful claims supplied or approved by the Client
The Client’s violation of applicable laws or regulations
Intellectual property infringement resulting from Client-supplied materials
This does not apply to claims resulting solely from Royal Reef Media’s gross negligence or willful misconduct.
16. Limitation of Liability
To the maximum extent permitted by law, Royal Reef Media will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, lost business opportunities, loss of data, reputational damage, or business interruption.
Royal Reef Media’s total liability arising out of or relating to the services will not exceed the total service fees paid by the Client during the three months immediately preceding the event giving rise to the claim.
17. Payment Disputes and Chargebacks
If you believe a charge is incorrect, you agree to contact Royal Reef Media promptly so the issue can be investigated.
A payment dispute or chargeback does not automatically cancel services or eliminate legitimate payment obligations for work already performed.
Royal Reef Media may suspend services while a payment dispute is pending.
Nothing in this section limits rights that cannot legally be waived.
18. Suspension and Termination
Royal Reef Media may suspend or terminate services if:
Payment is not received when due
The Client materially breaches these Terms
The Client engages in unlawful, fraudulent, abusive, or threatening conduct
Continuing the engagement would reasonably expose Royal Reef Media to legal or security risk
The Client repeatedly fails to provide the cooperation required to perform the services
Termination does not eliminate amounts already owed.
Royal Reef Media may also discontinue a month-to-month engagement by providing reasonable notice.
19. Changes to These Terms
Royal Reef Media may update these Terms from time to time.
Material changes affecting an active Client’s existing service will be communicated where reasonably required.
The Terms accepted when a service is purchased will govern that transaction unless updated terms are subsequently agreed to by the parties.
20. Governing Law
These Terms are governed by the laws of the State of California.
To the extent permitted by law, any legal action arising from these Terms or Royal Reef Media’s services will be brought in the appropriate state or federal courts located in Orange County, California.
21. Acceptance
By checking the acceptance box at checkout, submitting payment, or otherwise authorizing Royal Reef Media to begin work, you acknowledge that you have read, understood, and agree to these Terms.
These Terms, together with the applicable checkout page, proposal, invoice, written scope, or other description of the purchased services, form the agreement between Royal Reef Media and the Client.
Royal Reef Media LLC
Orange County, California